At Reformer Outlet, our goal is to ensure a smooth and transparent delivery experience. We work directly with authorized U.S. distributors of Elina Pilates and Core Collab to ensure fast, reliable fulfillment from their official U.S. warehouses.

Order Processing

• Orders are processed Monday through Friday (excluding holidays).
• Processing time is typically 1–3 business days before shipment.
• You will receive a confirmation email with tracking details once your order has shipped.

Shipping Times by Brand

Core Collab

• Ships from the official Core Collab U.S. warehouse (California).
• Estimated delivery: 5–10 business days for in-stock items.

Elina Pilates

• Ships from the official Elina Pilates U.S. distribution warehouse.
• Estimated delivery: 7–14 business days for in-stock items.

Freight Delivery (Large Equipment)

Larger Pilates equipment such as Reformers, Cadillacs, Chairs, and Ladder Barrels ship via freight. Freight deliveries may include:

• Scheduled delivery appointments
• Residential curbside delivery
• Signature requirement upon delivery

Please ensure someone is available to receive the shipment during the scheduled window.

Shipping Locations

• We currently ship within the United States.
• Shipping availability may vary for remote or restricted locations.

Backordered or Pre-Order Items

• Backordered items will ship as soon as they restock at the brand warehouse.
• Estimated restock dates will be communicated when available.

Delivery Issues & Damage Upon Arrival

Please inspect your order upon delivery. If your item arrives damaged, incorrect, or incomplete, contact us at support@reformeroutlet.com within 48 hours with photos and your order number.

Shipping Costs

• Shipping fees vary by product and shipping location.
• Large freight items may include additional handling fees.

Order Changes & Cancellations

If you need to modify or cancel an order, please reach out immediately. Once an order has entered processing, changes are not guaranteed.

For full cancellation and return details, please review our Return & Refund Policy.