Freight Shipping

Many of our products (e.g., reformers, Cadillacs, wall units, and other large equipment) ship via freight due to size and weight. Freight deliveries are curbside only. Drivers are not responsible for bringing items indoors or to specific rooms. Please arrange help for heavy or bulky items on the day of delivery.

We work closely with carriers to provide accurate delivery estimates; however, occasional delays may occur due to carrier capacity, weather, or other factors outside our control.

Lead Times

Orders placed Monday–Friday are processed promptly. Weekend orders (Saturday or Sunday) are processed on the next business day. Most in-stock items ship within 5–10 business days. Items on backorder may require additional processing time.

Order Confirmation

After you place an order, you will receive an order confirmation email. This means we have received your order and pre-authorized your payment while we verify availability. If an item is unavailable or on extended backorder, we will notify you and release the pre-authorization. If the item is available, we will process payment and prepare the order for shipment.

Order Shipment

For in-stock items, once payment is processed, orders typically ship within 5–10 business days. Tracking details are emailed to the address used at checkout within 24 hours of the order leaving the warehouse. If you have not received tracking information within 6 business days of shipment, please contact us:
Phone: (307) 333-9867
Email: support@reformeroutlet.com

Address Changes

If you need to update the shipping address after placing an order, contact us immediately. Once an order has shipped, changes may not be possible. If carrier rerouting or reshipment is required, any related fees are the customer’s responsibility.

Shipping Times Disclaimer

All shipping timeframes are estimates and not guarantees. By placing an order, you acknowledge that:

• Shipping times may change due to carrier or supply chain conditions.
• Orders cannot be canceled due to transit delays once shipped.
• If an order is canceled after shipment, the customer is responsible for all shipping charges incurred.

Damaged Items

Inspect all deliveries upon arrival. If damage is visible, note it on the delivery receipt before signing and take clear photos of the packaging and product.

Report damage claims within 5 business days of delivery by emailing photos, your order number, and a description of the issue to support@reformeroutlet.com. We will work with you on appropriate solutions, which may include replacement parts, a discount to keep the item as-is, or a replacement where applicable.

Missing Items

If any items are missing, mark the delivery slip as “missing items” before signing and notify us within 5 business days of delivery. We will coordinate with the carrier to locate the items or arrange a replacement when appropriate.

Stolen Packages

If a shipment is marked “delivered” by the carrier but is missing, a claim must be filed directly with the carrier (e.g., FedEx, UPS). Reformer Outlet is not responsible for packages reported as stolen after delivery confirmation.

Shipping Options

Large equipment ships via freight with curbside delivery. Smaller items and accessories ship via standard parcel carriers. Delivery methods and timelines vary based on product availability, carrier schedules, and destination.

No International Shipping

Reformer Outlet currently ships within the United States only. We do not offer international shipping. All orders must include a valid U.S. shipping address.