FAQ
What equipment do you sell?
We specialize in professional-grade Pilates equipment, including Reformers, Cadillacs, Wall Units, Chairs, Barrels, Mats, Ped-a-Pull, and Accessories. All items are sourced from trusted global manufacturers and built for durability, performance, and elegance.
What’s the delivery time?
In-stock:Usually delivers in3–14 business days after order confirmation.
Made-to-order / Custom colors:Typically 2–8 weeks (production)+ 5–10 business days for freight transit.
Tracking is provided once your order ships.
Do you ship outside the United States?
No, we currently ship within the United States only.
How do I report shipping damage or missing parts?
Inspect on arrival and report any damage or missing parts within 5 business days. Include photos and your order number and email support@reformeroutlet.com.
What’s your return policy?
Our return policy differs by brand. For eligibility, time frames, and any exclusions, please review our
Return & Refund Policy.
Do products include a warranty?
Yes, manufacturer warranty applies. See product pages or contact us for details.
Do you support home users and studios?
Yes, home practitioners, Pilates studios, and wellness facilities.
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